OTRS - Show fields for fulltext-search and for search-templates in Agent Interface

Posted Thu, 26/11/2009 - 20:31 by andreas

OTRS has the possibility to add two additional fields for the search in the agent interface. One of the additional fields is a drop-down box for quick retrieval of stored search templates and one text field for the full-text search (see screenshot). 

 

How it works:

  • Log in as Administrator
  • In the Admin-Area click on "SysConfig"
  • Type "navbarmodule" into the search field
  • In the search results click on: "Frontend::Agent::NavBarModule" (choose the item with the most elements)
  • Afterwards in the area "Ticket -> Frontend::Agent::NavBarModule" activate the item
    • "Frontend::NavBarModule###1-Ticket::TicketSearchProfile:" to show the drop-down box for the search templates.
    • To show the search-box for the full-text search activate the item: "Frontend::NavBarModule###1-Ticket::TicketSearchFulltext:"
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