OTRS - Show locked Tickets in Queue-View

Posted Fri, 26/03/2010 - 16:21 by andreas

 

Problem description:

Locked tickets are not shown in the Queue-View by default.

1
Your rating: None Average: 1 (37 votes)

OTRS - Change the field order in the e-mail response

Posted Tue, 05/01/2010 - 20:16 by andreas

 

Problem description:

When you want to compose an e-mail answer within a ticket some fields are already inserted in the new mail. You want to change the order of the fields or delete or add fields.

0
Your rating: None

OTRS - Set a user password via command line / Recover lost administrator password

Posted Wed, 30/12/2009 - 10:47 by andreas

 

Problem description:

You want to set the password of an agent or of the admin user (root@localhost) via the command line.

5
Your rating: None Average: 5 (3 votes)

OTRS - Creation of Ticket Templates (Quicktickets)

Posted Tue, 29/12/2009 - 22:02 by andreas

 

Problem description:

For a fast and efficient processing of a ticket, it is important to collect all relevant data while creating a new phone ticket. Ticket Templates could be guidlines for the agents and show the agents which questions the customer needs to be asked or which information is required for further processes.

5
Your rating: None Average: 5 (2 votes)

OTRS - CTI Integration Siemens Hipath ProCenter

Posted Tue, 29/12/2009 - 21:10 by andreas

 

Problem description:

On the agent's computer, the software "Siemens HiPath ProCenter Client is installed. When receiving a call the default window "contact details" will be opened by default within the Highpath Procenter client (see screenshot). The goal is to create a new phone ticket when a new call reaches the agents.

1
Your rating: None Average: 1 (6 votes)

OTRS - Show fields for fulltext-search and for search-templates in Agent Interface

Posted Thu, 26/11/2009 - 20:31 by andreas

OTRS has the possibility to add two additional fields for the search in the agent interface. One of the additional fields is a drop-down box for quick retrieval of stored search templates and one text field for the full-text search (see screenshot). 

2.333335
Your rating: None Average: 2.3 (6 votes)

OTRS - Take over the e-mail priority to ticket priority

Posted Sun, 22/11/2009 - 21:46 by andreas

 

Problem description:

In den meisten E-Mail Programmen kann für eine E-Mail eine Prioritätsstufe z.B. "hoch" festgelegt werden. Die Prioritätsstufe der eingehenden E-Mail soll in OTRS beim automatischen E-Mail-Import in die Ticket-Priorität übernommen werden.

1.4
Your rating: None Average: 1.4 (10 votes)

OTRS - Searchplugin for Firefox

Posted Sun, 22/11/2009 - 19:49 by andreas

Problem description:

How to install a search plugin for OTRS in Firefox.

5
Your rating: None Average: 5 (2 votes)

OTRS - Restrict the visability of buttons in the navigation bar / restrict functions of modules to selected user groups

Posted Sat, 14/11/2009 - 20:49 by andreas

 

Problem description:

Restrict the visability of buttons in the navigation bar or restrict functions of modules to selected user groups.

1.8
Your rating: None Average: 1.8 (5 votes)

OTRS - Show OTRS-Agents a message at the login screen

Posted Thu, 15/10/2009 - 16:53 by andreas

OTRS provides the possibility to show a so called "message of the day" at the login page (otrs-agents login screen). This feature could be useful to inform the otrs-agents about a planned server maintenance or common problems.

1
Your rating: None Average: 1 (2 votes)

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